Frequently Asked Questions
Everything you need to know about caring for your little one's skin.
Are Nala's Baby products suitable for newborns?
Yes, our entire range is dermatologically tested and specifically formulated to be gentle enough for use on newborn skin from day one.
Do your products contain any harsh chemicals or parabens?
Absolutely not. We pride ourselves on using 99% naturally derived ingredients. Our products are free from parabens, sulfates, phthalates, and synthetic dyes.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days. We also offer an express shipping option which delivers within 1-2 business days if ordered before 2pm.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unhappy with your purchase, please contact our support team to initiate a return.
Are your products vegan and cruelty-free?
Yes, Nala's Baby is proud to be 100% vegan and cruelty-free. We never test on animals and do not use any animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to follow your parcel's journey.